Desktop Support Engineer

Kelly Services India Pvt. Ltd.
  • Hyderabad
  • 3.5-5 lakh
  • 4-6 years
  • Views
  • 25 Apr 2019

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Job Description

1.Knowledge on ITIL methodologies, ticketing tools like ServiceNow, BMC Remedy and related​

2.Responsible to provide support on all IT Related issues like Windows administration for managing laptop/desktops OS, Applications and etc.,​

3.Configuring Laptops: OS installation, Outlook configuration, Basic software installations and User folder creation in server,

 Network folder mapping for new users
4.Folder Creation and providing Permissions in File & Print Server
5.Troubleshooting of OS related issues, Antivirus issues, Hardware issues, Network issues (LAN & WiFi), browser issues, Outlook issues, printer, Video conference systems, etc.
6.Data Backup and Restoration using Veritas backup Exec./any other backup application
7.Inventory management of all IT hardware, software applications & License management
8.Vendor coordination for
a.Hardware & application failures
b.Procuring IT related hardware & project applications as per requirement
c.Comparative quotes from different vendors for purchase, renewals
d.Technical, negotiationetc., discussions with vendors as per process
9.Support on applications like (Having experience managing below softwares would be preferred)

a.Engineering applications - AutoCAD, MATLAB, PTC Creo, Ansys, Hypermesh, SolidWorkds, PTC windchill, Cetol, Mouldflow
b.Electrical applications IAR workbench, Enterprise Architect
c.Microsoft products - SQL server editions, Project, Visio, Visual Studio and others
Candidate should be engineer graduate with 4 - 6 years of experience with G ood Communication Skills

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About Organisation

Kelly Services India Pvt. Ltd.