Desktop Support Engineer

  • Gurgaon
  • 1-2.5 lakh
  • 0-2 years
  • Views
  • 07 Feb 2019

  • Others

  • Other
Job Description

Job Role: Desktop Support Engineer

Job location : Sec 21,Gurgaon
Experience Required :0.6 - 2years

Job Description:
Should demonstrate good communication and interpersonal skills
Minimum 6 months of experience required
Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 7 & 8)
Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting
Should have sound knowledge of Email clients MS Exchange
Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc
Ensure desktop support internal processes and procedure are adhered to
Manage incidents/ service requests assigned to them till resolution/ execution
Handle end user
escalation effectively and involve DSS lead accordingly
Route assign tickets to appropriate support group if necessary
Identifying and escalating high priority , high severity issues
Updating pending tickets with timely, precise and accurate updates
Following up with end users, if necessary, for closure of pending tickets
Following up with support groups, if necessary, for closure of pending tickets
Creating and uploading knowledge article
Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule
Provide support to power users (Band6 & above)locally and remotely and resolve all issues on high priority 

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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