Desktop Support Engineer

Microland
  • Chennai, Pune
  • Confidential
  • 1-6 years
  • Views
  • 26 Feb 2019

  • Others

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Job Description

Should demonstrate good communication and interpersonal skills
Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 7 & 8)
Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting
Should have sound knowledge of Email clients MS Exchange
Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc
Ensure desktop support internal processes and procedure are adhered to
Handle end user escalation effectively and involve DSS lead accordingly
Route assign tickets to appropriate support group if necessary
Identifying and escalating high priority , high severity issues
Updating pending tickets with timely, precise and accurate updates
Following up with end users, if necessary, for closure of pending tickets
Following up with support groups, if necessary, for closure of pending tickets.


Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

About Organisation

Microland