Desktop Support Engineer L1

Future Focus Infotech Pvt. Ltd.
  • Mumbai
  • 1-2 lakh
  • 2-3 years
  • Views
  • 23 Apr 2018

  • Software Design & Development

  • IT/ Technology - Hardware & Networking
Job Description

Address user tickets regarding hardware, software, and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Notice Period: 1 month.

Job Posted By

Executive Delivery

About Organisation

Future Focus Infotech Pvt. Ltd.