Deputy Manager- Service Delivery

Crescendo Global Services
  • Mumbai
  • 10-15 lakh
  • 6-8 years
  • Views
  • 26 Apr 2017

  • Operations

  • IT/ Technology - Software/ Services
Job Description

- Ensuring that business is able to attract, motivate, reward and develop people needed to achieve business plans

- Having excellent knowledge of People Analytics Tools

- Managing the support team the Talent Management and Data Warehouse Systems

- Managing proactively all relevant risks, issues, vendors, stakeholders etc.

- Acting as first point of contact for group talent and matters relating to the system

- Standardizing vendor and contractor management for relevant PPA vendors.

- Managing service desk and troubleshoot issues

- Provide regular and accurate management reporting on IT Service Performance

- Experience in Application Maintenance and Administration preferably in HRIS Systems

- Strong Service Delivery and Result oriented approach

- Experience of managing 3rd parties and 3rd party delivered services

- Exceptional stakeholders engagement and influential skills

- Excellent written and verbal communication skills

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Crescendo Global Services