Heading service delivery functions, end-to-end ownership of entire team and processes assigned
Meeting deadlines and turnaround times without compromising on quality norms while adhering to SLAs.
Monitoring and coordinating development and review of Service Level Targets.
Identifying the team's training & development needs, designing and developing the appropriate training program and coordinating with support groups.
Building and maintaining healthy business relations with corporate clients, ensuring client satisfaction by achieving delivery & service quality norms.
Ensuring compliance & facilitating internal and external audits within the organization with timely closure of audit gaps if any.