KEY RESPONSIBILITIES : Recruitments and Selection : - Responsible for recruitment drive and selection of frontline agency salespeople. - Identifying low-cost hiring sources. Maintain a healthy source mix - Ensuring a robust manpower pipeline to take care of existing as well as expected vacancies. - Tracking of hiring to ensure year-end manpower plans are met. Joining & On-Boarding : - Responsible for smooth on-boarding of new hires - Ensuring timely generation of Emp Codes - Ensuring timely generation of appointment letters - Conduction HR Induction and orientation program. HR Operations : - Ensuring proper and complete documentation post selection of candidates. - Collection of all required pre-joining documents. - Collection of Joining kit/post joining documents from the candidates. - Ensuring timely dispatch of Joining KITs to HO. - Leave and Attendance management for new joiners Employee Engagement : - Responsible for designing local level employee engagement initiatives and rolling them out. - Conduct town hall meetings with employees on regular basis. - Regular branch visit and meeting with constituents. MIS : - Required to maintain various HR MIS related to Hiring/Sourcing/Funnel/Employee engagement/attrition etc. - Publishing HR dashboards and attrition analysis data to business stakeholders. Query and Grievance Management : - As HR SPOC, responsible for managing employee-related queries and their resolution. - Ensuring proactive employee communication on process and policies. - Handling of employee grievances and taking proactive steps to ensure local level resolution of grievances. - Track employee escalations and take proactive steps to control escalations. Exit Management : - Keeping track of all exits happening within the zone - Conducting exit interviews and doing attrition analysis. - Timely inputs to HR Ops team for Stop salary and processing of F&F Settlement.