Delivery Manager

Best InfoSystems Ltd.
  • Bangalore
  • Confidential
  • 12-20 years
  • Views
  • 30 Jan 2017

  • Others

  • Other
Job Description

Position – Delivery Manager – Technical Support

Mandatory Skills:
for 12+ Years exp. --- IMS (Infrastructure Management Services), BPO & Tech Support, Team Lead/Team Handling, ITIL
for 16+ Years exp. --- IMS, Data Center & Networking, Team Lead/Team Handling, ITIL

· Candidate must have minimum educational qualifications of BE/B.Tech or equivalent 4+ years degree. MS/MBA would be considered a plus.

· Minimum of 13+ years’ experience work in large scale infrastructure support activities

· 8+ years of proven prior experience managing 24x7 support operations at Project Manager responsibilities

· Experience in various functions of Remote Infrastructure Management (RIM) and IT Outsourcing Business including Service Desk, Technical Support, Presales, Transition, Delivery.

· Extensive hands on experience on complete project life cycle from RFP/RFI to Steady State delivery.

· Creates and executes project work plans and revises as appropriate to meet changing needs and requirements

· Well versed with ITIL frame work, various delivery models (“Onsite – Offshore”, “Global Delivery Model”, “Dedicated” and “Shared services”, “Global Command Center”) etc.

· Suggest Transformation Themes, improvements which can bring in efficiency to the process & hence bring down operational cost.

· Be able to govern multiple projects/customers and be the face to customer for delivery escalations and improvements.

· Identifies resources needed and assigns individual responsibilities

· Be able to provide a solution for new customer requirements.

· Manages day-to-day operational aspects of a project dynamics

· Reviews critical deliverables prepared by team before passing to customer

· Effectively applies support methodologies and enforces project standards

· Prepares and Presents engagement reviews on a monthly/quarterly basis to senior management

· Minimizes exposure and risk on project

· Develops lasting relationships with client personnel that foster client ties

· Continually seeks opportunities to increase customer satisfaction and deepen client relationships

· Builds a knowledge echo system to manage the 24x7 support project with less or no dependency on people

· Excellent abilities in team communications and consensus building

· Facilitates team and client meetings effectively

· Holds regular status meetings with project team

· Effectively communicates relevant project information to superiors

· Delivers engaging, informative, well-organized presentations

· Resolves and/or escalates issues in a timely fashion

· Understands how to communicate difficult/sensitive information tactfully

· Excellent understanding of ITIL

· Maintains awareness of new and emerging technologies and the potential application on client engagements

· Genuine interest and takes pride in mentoring team members

· Proficiency in productivity applications - Microsoft Word, Excel, SharePoint, Project and PowerPoint

· Have an open mind to take on any new challenges

· Be agile and open to short term business travels to customer locations

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Talent Acquisition Manager

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Best InfoSystems Ltd.