Delivery Manager

Ventures HRD Centre Pvt. Ltd.
  • Bangalore
  • 20-25 lakh
  • 10-16 years
  • Views
  • 10 Apr 2017

  • IT/ Information Technology

  • Automobile/ Auto Components
Job Description

The main role of the service delivery manager is to establish or refine service delivery processes.
Manage delivery of a portfolio of accounts mainly delivering Application Development and Maintenance Services
Deliver Service Improvements that enable us to deliver a continuously improving service by
o i.e. lowering cost of the service and improving our Clients processes
o enabling them to increase revenue and profit and improve the service they deliver to their end clients
Manage the P&L of the portfolio delivering at or above budgeted margins and growing the accounts
Assist the AM Head in operational excellence of the AM unit as a whole.
What youll do
Responsible for Delivery excellence of Application Development and Maintenance projects rolling up to this role through a strong governance and review mechanism
Operational accountability of adhering to the SLAs and YOY productivity with high quality deliverables leading to high Customer satisfaction
Continual Innovation and thought leadership aimed at reducing of cost of delivery bring about high degrees of industrialization, delivery process standardization, automation
Lead the offshore delivery team comprising Project Managers and Service Delivery Managers
Accountable for project financials of the portfolio of projects like revenue, head count, profitability, margins, bill rates, utilization etc
Accountable for managing the contact by making sure that the contractual commitments and deliverables are fulfilled
Ensure that the engagement meets organizational and client requirements on Quality parameters; participate successfully in internal / external Audits and Appraisals
Identify account mining and "add-on" sales opportunities within the accounts
Facilitate team and client meetings effectively, set and manage client expectations and develop lasting relationships with client personnel
Help in sales and pursuits by participating in various pursuit related activities

Competencies/Skill sets for this job

Offshore Accountability Audits Standardization Maintenance

Job Posted By

About Organisation

Ventures HRD Centre Pvt. Ltd.