Data Network Engineer (implementation) - J38210

Sampoorna Computer People
  • Gurgaon
  • 10-20 lakh
  • 5-10 years
  • Views
  • 17 Jul 2017

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

Providing in- depth technical support to customers through CISCO network or equipment monitoring, localisation and remote repair
Technically aware customer service engineers who demonstrate excellent customer care skills (e. g. owning, driving and communicating) such that customers that they call/ call them are left "delighted" with the experience
Cooperating with internal higher level network designers
Manage supplier activities (e. g. really driving/ escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
Provide process improvement input wherever possible
May do proactive jeopardy management
Providing higher level support internally
Organizing technical trainings, knowledge sharing

Competencies/Skill sets for this job

Networking Implementation Customer Care Process Improvement

Job Posted By

Account Manager

About Organisation

Sampoorna Computer People