1 Operations Set-up:
Effective participation in overall business set-up as a key business unit leader
Outlining the operations blue print and set-up across all services
Strategy Capex and Growth areas
Detailing the processes and policies for all services
Setting up the key operational elements communications centre, operations centre, front-end delivery and logistics
Staffing the operations team
Business build-out of clinical specialties
2 Operations Execution:
Planning, directing, organizing and managing all Home Care Services.
Work in close collaboration with all service providers, Nursing, paramedical, doctors and other staff to ensure delivery of world class Healthcare services.
Design and implement effective Medical, Nursing and Paramedical staff model in a way that is directly proportional to boosting of revenue.
Identifying and exploring ways and initiatives to control cost and generate revenue.
Ensure effective Implementation of quality Policies and Procedures that are laid down by Medical Quality Department and participate in the Quality Improvement Programs.
Participate actively in implementing the CRM program & suggest actions based on review.
Ensure all clinical and patient policies and procedures within Home Care meets the requirements of licensing or accrediting bodies.
To review and respond to any Medical Review by state of local surveys, inspections and accreditation.
To participate in reviews, complete statutory, statistical and annual reports as mandated.
Represent the vertical for all medico-legal issues.
Responsible for developing and implementing a Patient Feedback Process and regular patient feedback analysis.
To Control attendance, discipline, postings/Duty Rosters, Leave etc. of all doctors/ nurses/ support staff and ensure they are fully trained.
To ensure provisioning of equipments & store.