We are hiring for candidates who have experience in Customer Support Manager and from Automotive Industry can apply for the same.
Experience: 2- 7 years
a) Ensuring trained manpower at the dealership/TASS by providing
training support and sending mechanics to the training center for
b) Ensuring timely delivery as per prescribed processes by ensuring
availability of parts, trained manpower and with proper estimation
of cost and time frame
c) Assisting the dealers in conducting the service campaigns.
Customer meets as per the requirement and potential in the
d) Ensuring pre-delivery service is undertaken by dealership to limit
warranty costse) Audit the service processes to ensure compliance
f) Adoption and implementation of new technologies to facilitate
faster turn around and good customer experience
g) Continuous monitoring of customer satisfaction through post
service feedback and taking necessary actions
a) Ensuring turnaround within the stipulated time and making them
faster by improving the processes
b) Generating increased vehicle inflow at the dealership/TASS by
various service marketing activities like service campaigns, RECON
c) Assisting in modernization of dealership/TASS to improve processes
and customer experience
d) Floating schemes to increase paid service revenue at the
dealership/TASS like discount coupons, Dealer-Labour AMC,
assistance in fitness certificate etc.
e) Augmenting the accidental business turnover through initiatives
like cashless insurance tie-ups, Tata Motors Insurance, parts
f) Follow-up on warranty and AMC repairs and ensuring all processes
are followed w.r.t. vehicle repairs and payments
g) Conducting Workshop Assessment Report (WAR) bi-annually to
improve the process and infrastructure at the dealership/TASS and
enable grading accordingly.