To ensure customer satisfaction from the services provided by dealerships, providing regular feedback to manufacturing teams on products and improving the quality, service delivery and profitability at the dealerships as per prescribed targets and guidelines, within the framework of company policies and timelines .
Customer Satisfaction a) Ensuring trained manpower at the dealership by providing training support and sending mechanics to the training center for recommended trainings b) Ensuring timely delivery as per prescribed processes by ensuring availability of parts, trained manpower and with proper estimation of cost and time frame c) Assisting the dealers in conducting the service campaigns. Customer meets as per the requirement and potential in the territory
a) Ensuring turnaround within the stipulated time and making them faster by improving the processes
b) Generating increased vehicle inflow at the dealership/TASS by various service marketing activities like service campaigns, RECON campaign etc.
c) Assisting in modernization of dealership/TASS to improve processes and customer experience
d) Floating schemes to increase paid service revenue at the dealership/TASS like discount coupons, Dealer-Labour AMC, assistance in fitness certificate etc.
e) Augmenting the accidental business turnover through initiatives like cashless insurance tie-ups, Tata Motors Insurance, parts support etc.
a) Conducting Pre-Delivery Inspection (PDI) audit at the dealership/Regional Stockyard to ascertain consistency and trouble free product
b) Training the manpower on PDI processes.
c) Interacting with plant regarding specific product issues, predelivery complaints etc.
d) Regular interaction with plants for continuous improvement in products providing feedback on benchmarking activity with the competition product