Customer Support Engineer- Network Implementation

Future Focus Infotech Pvt. Ltd.
  • Bangalore
  • Confidential
  • 5-10 years
  • Views
  • 07 Mar 2017

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
The design and implementation of new solutions and improving resilience of the current environment;
Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and Collaborating with network architects on network optimisation;
Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
Securing network systems by establishing and enforcing policies, and defining and monitoring access;
The support and administration of firewall environments in line with IT security policy;
Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and Participating in professional organisations;
Reporting network operational status by gathering and prioritising information and managing projects;
Upgrading data network equipment to the latest stable firmware releases;
The configuration of routing and switching equipment;
The configuration of hosted IP voice services;
The basic configuration of firewalls;
Remote support of on-site engineers and end users/customers during installation;
Remote troubleshooting and fault finding if issues occur upon initial installation;
Capacity management and audit of IP addressing and hosted devices within data centres;
Liaising with project management teams, third-line engineers and service desk engineers on a regular basis;
Speaking with customers via email and phone for initial requirement capture.

Competencies/Skill sets for this job

Routing And Switching Audit Ip Addressing Capacity Management

Job Posted By

Executive Delivery

About Organisation

Future Focus Infotech Pvt. Ltd.