Customer Success Manager

Tracxn Technologies
  • Bangalore
  • Confidential
  • 2-6 years
  • Views
  • 09 May 2019

  • Sales & Marketing

  • Consumer Durables/ Semi Durables
Job Description

As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding customers use cases and helping them in using Tracxn products to solve their use cases. You will be interacting with key people (Partners, CXOs, VPs) from venture funds and large corporates globally on a very frequent basis over emails and calls. This is an Individual Contributor role and does not involve managing a team or any direct reportees.


Key Responsibilities

  • Act as a single point of contact for B2B customers during their entire subscription lifecycle at Tracxn
  • Onboarding new customers and conveying platform functionality and periodic changes/feature updates and own platform adoption
  • Develop a thorough understanding of Tracxn platform and product offerings and explain the same to customers
  • Relationship Management with a set of customers and helping them with all their requirements from the product
  • Proactively reach out to customers and help them understand new features on the platform and increase engagement
  • Understand customer queries and provide the best possible resolution for the same
  • Identify the reasons for customer churn and help prevent it


Timings

  • 9 am - 7 pm IST


What we are looking for:

  • Excellent written and verbal communication skills
  • Phone and email etiquettes to effectively address customer queries
  • Have "Customer Empathy" - ability to identify and understand customer's situation and motives
  • 2-6 years of work experience


What can you expect at Tracxn?

  • Meritocracy driven, candid culture. no politics 
  • Like-minded intellectually curious colleagues
  • High paced learning. Continuous mentorship to help achieve peak potential 


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Tracxn Technologies