Customer Success Manager

Sampoorna Computer People
  • Mumbai
  • Confidential
  • 5-7 years
  • Views
  • 08 Oct 2018

  • IT/ Information Technology

  • Consumer Durables/ Semi Durables
Job Description

We are looking for an amazing Customer Success folks to work closely with our customers to onboard them and help them leverage the capabilities of the powerful Our Client`s platform. Each member of the Customer Success team helps our customers win, and improve the business metrics.

Role :

Drive the on-boarding of customers and ensure methods to measure success
Drive optimization of the onboarding process to help customers onboard smoothly and quickly
Develop an intimate understanding of your customers businesses
Develop a network of champions within each account through education, coaching and strong influencing skills
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert
Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
Be an expert on trends and best practices for digital marketing and analytics
Enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from Our Client`s product by leveraging full platform functionality
Liaison between your customers and all the internal teams
Handle customer concerns with confidence, putting them at ease

Qualifications :

MBA in Marketing is a big Plus.
5+ years of exp as Customer Success Manager or Account Manager experience, preference for marketing, agency or consulting experience
Strong technical aptitude. Can confidently project manage a technical project with many moving pieces
Passion for providing top-notch customer service
Ability to understand what the customer really needs and why they need it
Cross-functional experience working across teams like product, business development, sales, and marketing Desired Candidate Profile:Candidate Experience Should Be : 5 To 7 Candidate Degree Should Be : BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other, MBA

Competencies/Skill sets for this job

Product Consultant Customer Success Marketing

Job Posted By

Account Manager

About Organisation

Sampoorna Computer People