Customer Success Executive

Tracxn Technologies
  • Bangalore
  • Confidential
  • 1-2 years
  • Views
  • 28 Aug 2018

  • Sales & Marketing

  • Consumer Durables/ Semi Durables
Job Description

Single point of contact for B2B clients all along the subscription lifecycle, starting from onboarding to exit Role focuses on working with clients from the US region Conveying Platform Functionality and periodic changes to clients Active listening and reading-between-the-lines to identify and prevent customer churns Phone and email etiquettes to effectively address client queries and provide effective resolution Shift : Night shift [6:00 PM to 3:00 AM] What we have to offer : Chance to interact with CXOs and Heads of funds and large corporates Meritocracy-driven, candid culture  Very high visibility regarding which startups and markets are exciting globally  A stellar founding team and like-minded, intellectually-curious colleagues  Other Criteria: Preferred to have some experience working in a client facing role Undergraduation year falls in between 2016 - 2017 Comfortable working in US East Coast shift (6:00 PM - 3:00 AM IST)

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Tracxn Technologies