Customer Service ( Inbound Process ) Executive

Placewell Consulting
  • Pune
  • 2-3 lakh
  • 1-2 years
  • Views
  • 12 Jul 2017

  • Customer Service, Operations

  • BPO/ ITES/ Call Centers
Job Description

Upselling of existing products
Sell new products
The role of the CCO is to provide customer service and upsell certain services that are available
Persuasiveness and a willingness to sell
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Participate in activities designed to improve customer satisfaction and business performance.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem and try to upsell or sell a new product to the customer
Must be flexible with the ability to adapt to changes quickly and think conceptually.
Maintain broad knowledge of client products and services.
Provide excellent customer experience to ensure the customer happy with the services and willing to buy new products/upgrade existing services.
Effectively transfer misdirected customer requests to an appropriate party.

Competencies/Skill sets for this job

Upselling Customer Service Customer Satisfaction

Job Posted By

About Organisation

Placewell Consulting