Customer Service Executive

Computer Power Group Inc
  • Pune
  • 10-15 lakh
  • 3-7 years
  • Views
  • 16 Jan 2017

  • IT/ Information Technology

  • BPO/ ITES/ Call Centers
Job Description

Basic Understanding of Cisco UCCE and its components like ICM, PG, CCMP, basic scripting Sound knowledge on Cisco VOIP networks

Basic troubleshooting experience on Cisco Finesse

Incident & change Management supporting Cisco UCCE/UCCH Contact Center Platforms.

Experience on Cisco Hosted Contact Centre for UCCE platform.

Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

Scripting for call flow change or Holiday request.

Cisco Call Manager at some instances.

Cisco IPCC & UC Skills - CUCX, CVP, CUCM, Cisco IM & presence.

Require to work in 24*7 shifts.

Competencies/Skill sets for this job

Cisco Icm Change Management Troubleshooting Cisco Voip

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About Organisation

Computer Power Group Inc