The job holder will be responsible for managing Customer Retention (renewals, Persistency and Surrender Retention) and Customer Experience metrics
Preferably from the Insurance background and with prior experience Vendor management & Campaign managing campaigns, and interacting with stakeholders. This is a target-oriented profile and therefore the person should be used to working under high-pressure situations.
Proficiency in MS-Office suite of applications (e.g. V lookup, Validation, Pivot Table, Conditional formatting etc.), data management/reporting/Dashboard/MIS.
Good verbal communication and email drafting skills
Regular interaction with Field, Sales & Regional Operations team to ensure adherence to TAT and effective closure. ? Should possess good verbal & written communication skills as this profile involves calling customers/emailing & dealing with various stakeholders. ? Handle complaints/queries received at the renewal department and provide a quick solution by doing thorough RCA and co-ordination. ? Proficient knowledge of Ms Excel (e.g. V lookup, Validation, Pivot Table, Conditional formatting etc.), data management/reporting/Dashboard/MIS. ? Willing to handle multiple tasks and open to handle different business related requirements. ? Responsible for the creation of detailed frameworks and communication designs through the use of effective channel & rigour. ? Responsible for all regulatory MIS, insights and capture of customer VOC