Customer Care Specialist

One Tech Bpo
  • Kolkata
  • 2-3 lakh
  • 1-2 years
  • Views
  • 05 Nov 2019

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Responding promptly to customer inquiries.

Communicating with customers through various channels and Cross-selling various banking products to customers over phone

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Competencies/Skill sets for this job

Customer Customer Service Support

Job Posted By

About Organisation

One Tech Bpo