Customer Care Manager

PeopleStrong HR Services Pvt. Ltd.
  • Ahmedabad
  • Confidential
  • 3-8 years
  • Views
  • 06 Mar 2017

  • Production/ Manufacturing/ Engineering

  • Automobile/ Auto Components
Job Description

To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.
To increase dealers profitability by service schemes like annual maintenance contracts, service improvements etc.
To project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas
To provide a single window between the area office and the other departments of the company on all service matters.
To provide feedback on competition new service schemes launched to the head of service and the zonal sales managers.
To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues at the area office like pending warranty claims, chronic problems, BDTs etc.
To audit new dealership for approving it for commissioning
Conducting service audits periodically as per the company norms
Product training of the dealer, workshop manager & service mechanics

Competencies/Skill sets for this job

Service Audits Training Audit Problem Solving

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