Executes transitions (Calls/Chat/AHD's) as per prescribed guidelines & timelines, reviews & validates the input from process executives, supports the team lead in training, daily reviews & escalation resolution with objective to meet SLA targets for the specific process within the guidelines, policies & norms of Infosys.
First level of technical support to the end users (semi technical support)
Preparing different excel based reports.
Analysing business and preparing dashboards accordingly.
Follow ups with the partners.
Customer support over call (Inbound/outbound both)
Assisting Onsite Users
Advanced IT skills, especially MS Excel (Hands on experience on macros/preparing macros will be preferred)
Experience on Share Point Portal.
High level of numeracy skills.
Strong written and oral communication skills with the ability to communicate to individuals with differing levels of modelling understanding.
Able to work effectively as part of a team and on own initiative
4.Work experience, Education Qualification & Soft skills:
Graduation/ Engineering Graduate/ B.Sc. (Computer Science) or any technical degree / diploma required
Minimum 2 years of work experience.
Hands on experience on MS Word, Power Point and Excel
Fluent communicator (Verbal, written) in English language