Customer Care Executive

SPECTRUM TALENT MANAGEMENT
  • Mumbai
  • 2-3 lakh
  • 1-2 years
  • Views
  • 11 Dec 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

01. Responsible for receiving, considering and responding to all customer
inquiries/query through email / call.
02. Handling customer concerns and customer Satisfaction index rating.
03. Handling and solving client complaints.
04. Taking required actions on customer feedback.

Requirements :
01. Candidate should possess good communication skill both verbal and written.
02. Knowledge of MS-Excel and Email
03. Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined
04. Prior experience in Customer service industry will be an added advantage


Competencies/Skill sets for this job

Proactive Customer Customer Satisfaction Query

Job Posted By

About Organisation

SPECTRUM TALENT MANAGEMENT