Corporate Sales Manager

2COMS Consulting Pvt. Ltd.
  • Hyderabad
  • 9-15 lakh
  • 8-10 years
  • Views
  • 12 Jun 2018

  • Sales & Marketing

  • Education/ Training
Job Description

Drive and Lead team for a Sales Operations delivery in a Contact Centre Should have operational understanding on IVR and CC parameters. Understanding of CC, service operational KPIs and performance reports and tools and should be able to implement the same. (Both Inbound & Outbound) Ensures delivery of process as per SLAs and timelines for Sales & Service operations. Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance delivery. Experienced Service Management professional Drive and lead internal and third party service review meetings covering performance, service improvements, quality and processes Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner Work with internal and third party teams to ensure actions are taken and completed to protect and improve performance and delivery. Experience of managing 3rd parties and 3rd party delivered services Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Be accountable for the quality of Sales & Service performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Knowledge/Skills Basic MS Office Skills Should possess good inter-personal, communication and presentation skills Must demonstrate competency in networking, target marketing to specific prospects Should be self-motivated and entrepreneurial with the passion and drive to build sales from a modest starting point. Should possess a basic understanding of the sales process and should have proven track record. Should possess basic analytical skills. Must demonstrate competence in management, networking, target marketing to specific prospects and have advanced selling Education Regular Graduate/Post graduate from any institute

Job Posted By

Rijuta Ghosh
Senior Recruiter

About Organisation

2COMS Consulting Pvt. Ltd.