The Asset Services Processing team will be responsible for the following:
Processing claims of Income events for House/Prime brokerage clients
Reconciliation of Cash breaks, control accounts, tax accounts and fee accounts
Investigation and Resolution of client queries on a timely basis
Managing teams that does daily Processing of dividend/coupon events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service levels.
Suggest resolution of any processing issues and liaison with other areas including Settlements, Trading Desk Support, Client Service Representatives, Finance & Middle Office, Technology, Product Data Support, Client On boarding Services and global Asset Services Departments. The job involves a high degree of daily communication and interaction with internal counter-parties, external custodians/agent banks and external clients.
Responsible for managing teams that perform Daily reconciliation of control, suspense and bank accounts and daily resolution of reconciling items.
Accountable for Maintenance of customer service levels through speedy resolution of queries raised by Trader, Product Controller or Prime Brokerage clients
Compliance with all relevant Regulatory and AML Control Standards and policy requirements.
To identify changes to processes and procedures that will improve control, efficiency, reduce risk and/or improve client services.
Drive change and Opex initiatives
Act as a management point of escalation for Client Service Representatives, onshore management and offshore management.
Handle Team & Process Performance on Data.
Thorough Reviewing common workbasket and workflow management.
Ensuring timely resolutions of Queries/clarifications.
Managing Team & performance stats.
Review of Errors to identify process and or training issues and address accordingly.
Review of Reports and Metrics spreadsheet to identify gaps and address accordingly.
Review of Escalations and Expedites for due diligence by associates.
Process Escalations in accordance to documented process and follow through to closure.
Attendance at breaks/escalation meeting and follow-up with associates thereafter.
Manage associates to timely closing of Request.
Administer training associates on process and procedures and provide ongoing support.
Work process and procedure gaps with LOB to closure.
Conduct routine team meetings.
Assist in hiring, and performance review of associates.
Drive OPex and Change initiatives
Education* :- Graduate in Commerce, Accounting, Management or Equivalent degree in Finance or Post Graduates in Commerce, Accounting Management or Finance / ICWA Inter / CA Inter / MBA Finance
Experience Range* :- 12 to 15 Yrs experience in Global Markets in areas including Asset Service (Income or Corp Act)
o Strong work management skills and experience as SME
o Excellent Knowledge of financial and capital markets (equity).
o Working Knowledge of General Accounting (journal entries, debits/credits, color of entries and treatment in books etc.).
o Demonstrates sense of urgency for meeting Service Level Agreements; earns business partner loyalty through accuracy, efficiency and courtesy.
o Fair Analytical skills & eye for detail
o Demonstrated ability to quickly learn new processes and tools and incorporate to work environment.
o Must have excellent customer service skills.
o Excellent MS Excel skills, knowledge of 6 Sigma tools
o Time and organizational management.
o Demonstrates good judgment to determine and manage business partner expedites and escalations.
o Ability to clearly articulate and communicate issues to internal and external.
o Ability to multitask effectively.
o Proficient in MS Office
o Knowledge of 6 sigma/quality tools
o Good Communication skills, written and verbal and Advanced MS Office & Excel, 6 Sigma certified