Configuration Management

  • Bangalore
  • Confidential
  • 2-5 years
  • Views
  • 11 Jul 2019

  • Software Design & Development

  • Consumer Durables/ Semi Durables
Job Description

_Define business / operations specific process workflow in a manner which is simple to understand and execute.

_Drive goals in synergy with customer CTQs (critical to quality)

_Overcome failure modes by tweaking Service operation procedures or people skill

_Get tool shortcomings addressed either by improving system capability or work around steps to the automation / tool system team

_Document and conduct audits as per definition

Incident Management (IM)

_Propose and implement corrective steps for the failure modes identified

_Define processes for the given environment and train resources on same

_ Identify and pick CTQs which are influencers & manage multiple stake holders.

Problem Management

_Classify, diagnose & run Root cause Analysis (RCA)

_Identify permanent fix & manage Known Error database

_Push for SLA & process compliance

_Interact with other stakeholders to achieve the above

Change Management (CM) _Monitor and control change window / process time lines

_Understand the change / change plan in question to the level of directing and assisting effective change

_Manage defined CM Processes and Procedures for appropriate Scripting, testing, Execution and Closure of the Change

Configuration Management

_Identify Configuration Information (Cis) & document and maintain as per process

_Configuration Management and other interrelated process

_Maintain and manage configuration management database (CMDB) by updating CIs

Release Management (RM)

_Manage the Release Plans

_Question RM time lines in order to have no or minimum disruption

_Analyze quality of tests done in order to avoid post roll out disruptions where needed from time line and test plan

Availability Management (AM)

_Recommend work around as needed with service restoration as the primary goal

_Work with other processes such as IM & PM in achieving AM goals

Financial Management (FM)

_ Manage service billing process as per signed off SOWs with customer

_Manage defined cost allocation to various overheads.

Capacity Management (CM)

_Ensure adequate performance and capacity for all IT services

_Plan Capacity (responsible for its development and management)

ITSCM (Information Technology Service Continuity Management)

_Manage ITSCM process

_Interpreting plans, test reports, etc.

_Communicate and maintain awareness on ITSCM

_Integrate ITSCM within BCM (Business continuity management)

_Coordinate and arbitrate as required with stakeholders providing personnel, resources and funding

SLA management

_Understand failure modes of process & incorporate necessary controls to overcome failures

_Establish measurement parameters

IT Security Management

_Define IT security policies in conjunction with business requirements

_Document & define measurement parameters in line with metrics in SLA

Vendor Management (VM)

_Define & drive the efficiency and effectiveness of VM Process

_Define process as per the requirement and document in a manner which is simple to understand and execute

_Define monitoring and measurement parameters for the process in - line with defined deliverable and signed - off SLA

_Review with Vendors on the SLA Metrics

Business Relationship Management

_Steer Service Reviews with customers and handle issues if any

_Discuss with customers initiatives taken as an outcome of C - SAT analysis

Technical Skills

IT Infrastructure Management (A)

Incident Management (F)

Problem Management (A)

IT Change Management (A)

Configuration Management (A)

Release Management (F)

Availability management (F)

Financial Management (A)

IT Capacity Planning (A)

IT Service Continuity Management (ITSCM) (A)

Service Level Management (A)

IT Security Management (A)

Vendor Management (A)

Business Relationship Management (A)

Behavioral Skills

Email Communication, Presentation, Public Speaking (P)

Strategic Thinking, Transactions Processing, Planning (F)

Analytical Thinking, Scientific Temperament (F)

Interpersonal Skills (F), Nurturing Relationships (F)

Customer Service Orientation, Business Appreciation (F)

Proficiency Legend: (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert.

Total Experience In Years I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge. I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.

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Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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