Configuration Management

  • Bangalore
  • Confidential
  • 2-5 years
  • Views
  • 11 Jul 2019

  • Software Design & Development

  • Consumer Durables/ Semi Durables
Job Description

Roles and responsibilities 

_Define business / operations specific process workflow in a manner which is simple to understand and execute.

_Drive goals in synergy with customer CTQs (critical to quality)

_Overcome failure modes by tweaking Service operation procedures or people skill

_Get tool shortcomings addressed either by improving system capability or work around steps to the automation / tool system team

_Document and conduct audits as per definition

Incident Management (IM)

_Propose and implement corrective steps for the failure modes identified

_Define processes for the given environment and train resources on same

_ Identify and pick CTQs which are influencers & manage multiple stake holders.

Problem Management

_Classify, diagnose & run Root cause Analysis (RCA)

_Identify permanent fix & manage Known Error database

_Push for SLA & process compliance

_Interact with other stakeholders to achieve the above

Change Management (CM) _Monitor and control change window / process time lines

_Understand the change / change plan in question to the level of directing and assisting effective change

_Manage defined CM Processes and Procedures for appropriate Scripting, testing, Execution and Closure of the Change

Configuration Management

_Identify Configuration Information (Cis) & document and maintain as per process

_Configuration Management and other interrelated process

_Maintain and manage configuration management database (CMDB) by updating CIs

Release Management (RM)

_Manage the Release Plans

_Question RM time lines in order to have no or minimum disruption

_Analyze quality of tests done in order to avoid post roll out disruptions where needed from time line and test plan

Availability Management (AM)

_Recommend work around as needed with service restoration as the primary goal

_Work with other processes such as IM & PM in achieving AM goals

Financial Management (FM)

_ Manage service billing process as per signed off SOWs with customer

_Manage defined cost allocation to various overheads.

Capacity Management (CM)​

_Ensure adequate performance and capacity for all IT services

_Plan Capacity (responsible for its development and management.​

ITSCM (Information Technology Service Continuity Management)​

_Manage ITSCM process​

_Interpreting plans, test reports, etc.

_Communicate and maintain awareness on ITSCM

_Integrate ITSCM within BCM (Business continuity management)

_Coordinate and arbitrate as required with stakeholders providing personnel, resources and funding

SLA management​

_Understand failure modes of process & incorporate necessary controls to overcome failures

_Establish measurement parameters

IT Security Management

_Define IT security policies in conjunction with business requirements

_Document & define measurement parameters in line with metrics in SLA

Vendor Management (VM)

_Define & drive the efficiency and effectiveness of VM Process

_Define process as per the requirement and document in a manner which is simple to understand and execute

_Define monitoring and measurement parameters for the process in - line with defined deliverable and signed - off SLA

_Review with Vendors on the SLA Metrics

Business Relationship Management

_Steer Service Reviews with customers and handle issues if any

_Discuss with customers initiatives taken as an outcome of C - SAT analysis

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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