Manage and deliver optimum performance in terms of roll backs, resolution and optimum utilization of field resources to increase efficiencies on the assigned portfolio.
1. Follow up on strategies of field for the portfolio managed.
2. Monitor and review field team to achieve set targets.
3. Achieve the Resolution, Normalization & Rollbacks as per targets.
4. Inventory Control for reducing opening balance of portfolio using the roll back & normalization concepts.
5. Innovate and design strategies to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Bucket
manager/ Centre Manager to prevent the same
6. Ensure that the agency resources are optimally used wrt the number of visits,
contacts, ptp conversion ratio etc.