1.Managing end to end collections for the unsecured lending business.
2.Responsible for the development, monitoring and implementation of Loans Collections strategies.
3.Building a robust collection team both in-house and 3rd party workforce.
4.Managing subordinate staff (collection agents) in the day-to-day performance of their jobs.
5.Identify and pursue opportunities that enhance the collectability of / financial return upon impaired assets by improving the decision tools, treatments and strategies used within Loans Collections processes.
6.Following-up of OD/initiating recovery steps till logical conclusion.
7.Actively monitor bucket inefficiencies and suggest recommendations to improve the collection strategy.
8.Designing calling strategy and dialer management.
9.Publish key management information and collection scorecards on a regular basis to support business direction.
10.Audit, review & document Collections policies, strategies & practices.
11.Scanning environment and being up to date on emerging trends globally on collection analytics and building use cases.
12.Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.
Desired Requirements :
1.Should have 5 to 10 years of experience with a financial institution or an NBFC dealing in unsecured loans collections.
2.Expertise in supervising Collection team and building Collections strategy and processes.
3.Advanced knowledge of MS Office (especially Excel - macros, formulas, PowerPoint)
4.Excellent communication and negotiation skills.