Client Servicing Manager

Hansa Cequity
  • Mumbai, Thane
  • Confidential
  • 1-3 years
  • Views
  • 17 Apr 2017

  • Marketing

  • Advertising/ PR/ Market Research/ Events
Job Description

? Delivering CRM Strategy for the brand, encouraging customer retention and loyalty
? Ensuring seamless operation of CRM platform across brands Working closely with all
departments to ensure CRM works effectively for improving business performance
? Overseeing direct communication with customers through the CRM
? Marketing - Performing in an analytical, result-oriented environment, responsible for design
and implementation of Campaigns & Promotions, Loyalty Program management, Customer
Database Management and customer analytics achieving exceptional ROI throughout.
? Designing and implementing solutions for clients to achieve the predetermined objective
within the specified time frame, policy and budget parameters.
? Consulting and advising clients on their marketing plans to effectively run the deployed
? Customer contact strategy - Campaign management, profitability analysis and multichannel
? Loyalty Strategy - Conceptualization, design and implementation of loyalty programs,
analysis of Loyalty data
? Formulate and implement strategy and long term roadmap for the client.
? Responsible for conceptualizing deployment and analysis of campaigns across the clients.
? CRM - Managing client queries and escalation within the agreed time frame, client retention
and customer satisfaction by providing appropriate solutions and timely servicing.
? Key Client Interactions - Responsible for retention of clients by frequent interactions and
building relationships, developing cross functional engagement across clients.
? Be able to consult and advice clients on optimising use of customer data to make meaningful
impact to their business
? Handle cross-functional teams like Data Analysts, Creative teams and Campaign Delivery
teams to ensure high levels of team work and delivery

Job Posted By

Kanika Arora
Talent Acquisition

About Organisation

Hansa Cequity