Client Manager

Sampoorna Computer People
  • Kochi
  • Confidential
  • 5-9 years
  • Views
  • 23 Apr 2018

  • Software Design & Development

  • Consumer Durables/ Semi Durables
Job Description

Job description - Client Manager - BIS Academic qualification ? Post graduate in Business Administration Experience ? Must have atleast 6 to 8 years of experience in Investment banking research ? Span of control - 10 to 12 members ? Should be SME in research domain & comfortable in rotational shift Position summary ? Responsible for customer relationship, team management and shift management in respective shifts ? Production planning ? Shift loading and efficient utilization of resources ? Process implementation and adherence ? Periodical audits for process and security compliance ? Fulfilment of SLAs ? Periodical reports in necessary formats as demanded by clients ? Adherence to TAT ? Team management and development ? Training and competency development ? Performance management of the team ? Retention and control of attrition meeting the set targets ? Developing and deploying strategies for emergency situations ? Capacity to handle spikes when there is a sudden increase in inflow of work Reporting Reports to Assistant Operation Manager, BIS Other competencies ? Self starter ? Excellent communication skills ? Excellent interpersonal skills ? Assertiveness ? Ability to gel with teams ? Proactiveness ? Ability to develop training plan to meet all training requirements Statement of other duties This document describes the major duties, responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. Job Location: Cochin Working Hours: Rotational Shifts. Candidate Experience Should Be : 5 To 9 Candidate Degree Should Be : BA, BBA/ BMS, BCA, BCom, BCS, BE-Comp/ IT, BEd, BE-Other, BIS

Competencies/Skill sets for this job

Market Research Secondary Research

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About Organisation

Sampoorna Computer People