Citrix L1 Support-
First level diagnosis and Troubleshooting of Incidences, Issue Handling andResolution, Reporting and Feedback to Service desk, Familiarity with Call logging Tools.
Follow-up and closer of issues
Citrix L2 Support-
Second level diagnosis and Trouble shooting of Incidences or problem, Issue Handling and Resolution , Problem Management, Escalation handling and management, Issue Tracking, Use of Debug Tools , Reporting and Feedback to Service desk , Familiarity with Call logging Tools. Follow-upand Closer of issues.
Data Center and Backup Operations-
First and Second level Diagnosis and Troubleshooting of Server Hardware. SAN and DAS Environment, Network, Tape Libraries.