Cisco Voice

Computer Power Group Inc
  • Pune
  • 10-15 lakh
  • 3-7 years
  • Views
  • 30 Jan 2017

  • IT/ Information Technology

  • IT/ Technology - Data Center/ Manage Infrastructure Services
Job Description

Basic Understanding of Cisco UCCE and its components like ICM , PG, CCMP , basic scripting
Sound knowledge on Cisco VOIP networks
Basic troubleshooting experience on Cisco Finesse
Experience of Cisco support with skills-
Incident & change Management supporting Cisco UCCE/UCCH Contact Center Platforms
Experience on Cisco Hosted Contact Centre for UCCE platform.
Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
Scripting for call flow change or Holiday request.
Cisco Call Manager at some instances.
Cisco IPCC & UC Skills - CUCX, CVP, CUCM, Cisco IM & presence.
Require to work in 24*7 shifts.

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Computer Power Group Inc