Determines work procedures, prepares work schedules, and expedites workflow: Studies and standardizes procedures to improve efficiency and effectiveness of Cisco Voice network operations.
Must have good technical knowledge on Avaya PBX platforms, Voice Mail servers
Have the knowledge on Cisco Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway.
Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones and Cisco Call Manager express.
Good implementation/troubleshooting experience on Cisco IPT & IPCC Express.
Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
Maintain and update voice network diagrams and vendor information for voice network devices
Have very good troubleshooting and analytical skills.
Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.