Cisco Contact Center Solution Designer

Orcapod Services
  • Bangalore
  • 10-20 lakh
  • 7-12 years
  • Views
  • 15 Dec 2016

  • IT/ Information Technology

  • IT/ Technology - Hardware & Networking
Job Description

Exp_6-15 yrs_Cisco Contact Center Solution Designer_Bangalore location
Looking for Specified Cisco CC products UCCE, CVP, Finesse, EIM, WIM and CUB
Minimum 6 years of relevant Cisco CC (UCCE, CVP, CUBE, Finesse) experience (with mix of implementation/deployment + design role)

Brief JD
6 to 15 years experience in design and deployment Service Provider or large enterprise solutions with deep experience in Cisco contact centre solutions UCCE, CVP, EIM/WIM, Finesse and CUBE
Design experience / good understanding of the following:
core platform (UCCE, CVP), SIP Proxy, CUBE Gateway,
CVP (vxml) call flow design including ASR & TTS, integration with back end data bases
Telephony signalling protocols (SIP, H.323, SS7, Q.931, INAP etc.)
Media Gateway and SBCs e.g. ACME Packet / Oracle, CUBE SP & CUBE-E.
Intelligent Networks, Number Translation Services
Multi-channel connect centres, email handling (EIM), web chat(WIM), Knowledge Based Systems (KBS).
Outbound Diallers, campaign managers, virtual queuing / call back systems
Verint, NICE - Call Recording solutions including integration with network and contact centre solutions
Exony - Work Force Management (WFM) / Work Force Optimisation (WFO)
Reporting / MI customisation
Back Office Telephony / IP Telephony solutions
Web application design, integration to APIs, Web services, XML, SOAP, integration to 3rd party CRMs, customisation of agent desktops, Web site design, mobile application design

High knowledge in the use of virtualised platforms to deliver CI products
Hands on skills on the above products
Effective at communicating technical information both in detail to fellow engineers and also to summarise at a high-level and put into business/financial context for less technical senior managers
Technical presentations and report writing, particularly adept at communicating complex technical information in an easy to comprehend manner

Job Posted By

Managing Principal

About Organisation

Orcapod Services