Circle Service Head

Talent Leads Consultants
  • Hyderabad, Kochi
  • 16-23 lakh
  • 11-12 years
  • Views
  • 27 Jun 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

*Selection, appointment and continuous management of ISPs
*KPI / SLA management (of various delivery units / partners)
*ISP and other vendors' contract administration and management
*Quality of people, tools and training
*Timely and Quality Installation
*Speedy and Quality Resolution of Viewing related problems faced by customers
*Acting upon Customer Satisfaction Study reports on a monthly basis and providing necessary input to various delivery teams.

Competencies/Skill sets for this job

Quality Customer Satisfaction Vendors Sla

Job Posted By

About Organisation

Talent Leads Consultants