Chief Executive Officer -Digital

Leadership Stage,India
  • Bangalore
  • 95-100 lakh
  • 15-20 years
  • Views
  • 25 Apr 2019

  • Senior Management/ General Management

  • Internet/ ECommerce
Job Description

Devise and implement a strategy that ensures all businesses are able to embrace brand values at all "touch points" with the consumer, both online and offline, which in turn develops loyalty from existing customers, attracts new customers and builds brand equity
Build on and lead the Group's ecommerce strategy to ensure that each of the highly diverse businesses reflect the brand online in terms of tangible and intangible dimensions
Through exceptional relationships with the leadership team act as a key ambassador of the Group's customer management strategy at every element of the value chain, including the evolution of operating models, sourcing, supply chain and integrated customer management approaches
Through appropriate analysis of insight and data, define and refine consumer segments
Identify areas of opportunity on touch-point excellence, customer experience and operational efficiency, recommending actions to drive performance and excellent commercial returns
Lead and drive consistency of operational standards and excellence across the Group by putting in place mechanisms to measure, identify and share best practice from external sources as well as from within the business
Develop and deploy tools, methodologies and operating processes to ensure a "best in class" customer experience, both online and offline
Instill a high performance culture where delivery and measurement are continually alive and team spirit prevails

Competencies/Skill sets for this job

Supply Supply Chain Brand Equity

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Leadership Stage,India