Should have worked across functions - HR, SCM, Accounts, Marketing, Sales, IT etc.
Experience : 13 - 17 years
Talents from Online/ Internet/ Startups/Retail
MBA, Btech from a Tier 1 School
Skills Must have: Digital Transformation, Operational Excellence
The CDO is an integral member of the Executive Management Team and is expected to collaboratively and passionately foster a digital transformation culture and lead all digital solution development across the organization, including design, development, operations and support.
The CDO will foster innovation to solve key business challenges and lead a broad range of digital initiatives and solutions to support the organizations communications, knowledge management, effective IT governance and social media strategic objectives.
Enables more effective use of online, mobile, and other digital platforms for supporting resource mobilization and growth.
As Chief Digital Officer, you will:
- Lead the conceptualization and articulation of evolving digital initiatives for customer / employee / partner engagement.
- Leverage digital platforms to provide solutions for challenges faced by the organization / industry.
- Build and develop simple and powerful business focused solutions to improve employee productivity and enhance customer experience.
- Work with existing and emerging digital solutions and technology to tackle key organization problems related to business processes, service delivery, customer onboarding, and their integration.
- Create products and solutions that will become a competitive advantage for the Company
- Continuously scan for opportunities to improve business KPIs with innovative applications of information technology
- Leverage big data and analytics to drive business growth, customer acquisition and tap into new revenue opportunities
- Demonstrable experience in customer facing role, in a global context, majority of which should be around understanding customer business, contextualizing a loosely defined business problem and crafting a solution and implementation approach
- Define, design and build a multi-generational digital strategy based upon meaningful customer insight.