Capacity Manager

2COMS Consulting Pvt. Ltd.
  • Kolkata
  • 6-9 lakh
  • 6-8 years
  • Views
  • 24 Apr 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Job title : Client Capacity and Availability Manager Reporting : > Responsible for the production and distribution of quality reports. > Establish and document process for Data Analyses. > Manage and communicate Service Improvement      initiatives relating to the Capacity Management Process. Skills & experience you need : > ITIL v3 Foundation accreditation or working towards passing the externally accredited ITIL > Foundation certification accreditation including relevant knowledge of the ITIL capacity management function. >Excellent Excel (including manipulation of Pivot table and graphs, data import and export) and Presentation skills (including PowerPoint, presenting remotely i.e. online presentation as well as face to face) >Experience in at least 3 of following systems : BFG_IMS, NMS Loader, IONIX, ConfigStore, Ontario, NiaB (Watch4Net), Solarwinds, Fast Service, Provide IP, NRAT: Network Report Admin Tool, My Account Portal (GS Portal), Good network understanding with CCNA (cisco certified network analyst) knowledge and experience including Routers, Firewalls, Servers and cloud applications. Provide or bring into service complex solutions that may involve aspects of consultancy, design, development, analysis, reporting, and other professional services that fall within the client capacity management and Connect Application analysis function for one or more customers . Experience ; 6 - 8 years Shift : Rotational

Competencies/Skill sets for this job

Itil Capacity Management Solar Winds CCNA

Job Posted By

Rijuta Ghosh
Senior Recruiter

About Organisation

2COMS Consulting Pvt. Ltd.