HCL Technologies Job Referrals
  • Chennai
  • Confidential
  • 9-11 years
  • Views
  • 15 Nov 2017
Get Referred
Referrer Detail

Senior Analyst,IT Infrastructure Management

  • Training/ Learning & Development, Customer Service

  • IT/ Technology - Telecom Software, IT/ Technology - Software/ Services, IT/ Technology - Quality Assurance/ Testing
Job Description

Design and design resilience of this client's Cloud environment (AWS)
o Implementation of AWS within in large regulated enterprise environment
o Evaluation of Data Centre strategy
o Assist in developing & maintaining technical training content, lab exercises, presentations, and accompanying materials
o Provide SME level-consultation with project team and end users to identify application runtime environments
o Perform feasibility analysis on potential product changes related to security architecture (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

9-11 Years

BE/B.Tech (Hons)

No. of Positions

Skill (Primary)
CFS-Platform Engineering-Public Cloud