Business Excellence- Process Consulting

First Call H Resource P. Ltd
  • Pune
  • Confidential
  • 4-8 years
  • Views
  • 18 Jan 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Experience in Telecom Process design & process consulting
Ability to interface with senior leadership team and global consulting experience
Experience in Delivering Process blueprint / architecture for Greenfield Operators or matured telecom operators
Hands on experience in building KPI dashboards & SLA Performance report enabling jeopardy management
Experience in driving improvement initiatives & delivering business benefits
Hands on experience in using eTOM, ITIL & Industry frameworks
Excellent Understanding of Service Delivery, Service Assurance & billing processes of telecom operator Enterprise, Wholesale or Retail
Good Understanding of Telecom Wireless & Wireline Product portfolio Mobile Prepaid, Postpaid, MPLS, ILL, IPVPN, UCC etc.
Experience in driving data analysis using excel, Minitab or Microsoft Access

Competencies/Skill sets for this job

Hands On Sla Operators

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First Call H Resource P. Ltd