Build customized contact centre solutions for new and existing client engagements
Creating value propsition for the clients , developing migration and implementation solution, providing inputs to effectively price service provision.
Good understanding of Contact Center technologies ability to build contact center.
Good understanding of contact center automation and self - serve strategies, exposure to building Digital / Multichannel / Omni Channel solutions.
Ability to conceptualize and lead the solution thinking and build a technology enable transformational solution.
Conduct extensive industry research gather domain expertise for effective solution.
Will create solutions based on the client / industry specific problem or challenges