Business Analyst

Kelly Services India Pvt. Ltd.
  • Delhi, Gurgaon
  • 3-8 lakh
  • 3-8 years
  • Views
  • 26 Jun 2018

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Job Description

Contract: 1 yr renewable performance basis Looking for candidates who can join on 20 days max 5 days working What youll do Acts as a consolidation point for all CX related database needs and data integrity issues Investigates data quality issues reported by business analysts and finds solutions/fixes Collaborates with data engineering and data science to investigate such data issues Interfaces with data engineering to drive prioritization and accountability of data needs Builds case for necessary rairesources within data engineering to support CX data needs Ensures data quality and data integrity to manage CX data assets to be analysis ready Builds necessary tables and aggregations to support BI reports and data analysis needs Automates BA reports to dashboards with advanced filtering and deep dive capabilities Establishes standards for metadata/taxonomy, metrics, query, reports and scorecards Interacts with CX BA to support with analysis and insights (primarily backend data) Creates specifications and generates reports and analysis mapping to business needs May provide consultation and lead cross-functional teams to address business issues Directly produce datasets and reports for analysis using databases and reporting tools What you need to succeed Masters or Bachelor's degree in a relevant field of study 8 + years top tier analyst or consulting experience in business intelligence or analytics Experience with customer service or customer operations analytics a huge plus Hands-on experience with one or more language(s) used for querying (e.g. SQL, SAS) Experience with Big Data/Analytics platforms/languages like Hive, Python, R a big plus Advanced Excel skills including pivot tables, macros, charts, functions, vba modeling Experience with Tableau or similar BI platform to develop reports and dashboards Ability to tailor insights to present clearly to technical and non-technical audiences Hands-on to get things done fast and ability to work without continual guidance Enquiring mind with ability to recognize inefficiencies and challenge the status quo Attention to detail combined with creative thinking Excellent written and verbal communication skills Superior reporting and editing skills Skills: Good communication skills. Renewable contract (Performance basis renewal)


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Kelly Services India Pvt. Ltd.