Must have after sales service experience from a reputed electronic or telecom firm.
Minimum of 7 + years of experience in handset BIX or operator based company.
To establish a metrics to analyse the device failure trends vis a vis channel
Responsible for setting benchmark standard for key KPIs for channel satisfaction
To create process to benchmark device failure with reference standard
To analyse defective claims generation from Channel view point and understand reasons thereoff
To monitor and review Service Performance of different Channel partners and ensure corrective action is initiated in case of any deviation .