Provide analytical support to the global talent organization by the development of standard and ad hoc reports.
Monitor the General Support Queue to make sure the issues are resolved well within the agreed SLA.
Coordinate with global clients to gather requirements on new/modification to existing reports and/or to provide advisory support.
Work with reporting community to develop and enhance reporting capabilities.
Develop a strong understanding of the various talent systems and reporting functionalities. (L&D systems, recruiting systems etc.)
Independently research and resolve issues / discrepancies related to data.
Provide guidance to junior analyst to become subject matter expert in the areas of reports generation, data management.
Assist the manager by handling the work queue, resource allocation and performance management for the team members.
Work on additional special projects as required.
Contribute to process improvement of existing processes.
Work closely with other team members and cross functional team members both in India and US.
3 to 4 years of experience with HR related reporting (E.g.: Learning and development reports, recruiting reports etc.)
Familiarity with talent/HR systems (E.g.: Saba Cloud, Skillsoft, Taleo etc.)
3 to 4 years of experience using Structured Query Language (SQL) to create complex queries to extract data from a relational database.
Minimum of 1-2 years experience in managing a team.
Expert knowledge of Microsoft Office applications (e.g., Excel, PowerPoint, etc.).
Strong stakeholder management skills, client advisory skills, including verbal and written communication skills, active listening, professionalism, and responsiveness.
Creative and able to propose new ideas.
Experience in a global organization and working virtually with other countries preferred.
Strong Analytical skills with consistence in quality.
Ability to prioritize time, as well as work on multiple tasks with strict deadlines.
Ability to take initiative and/or independently respond to situations appropriately and professionally.