Business Analyst - Avaya

Soft tech Career Info system Pvt. Ltd
  • Pune
  • 10-15 lakh
  • 5-10 years
  • Views
  • 25 Apr 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

- Genesys Infrastructure interaction with Avaya Platform

- Genesys Framework Manage and maintenance platform

- Genesys T-Server Manage and maintenance platform

- Genesys GVP Manage and maintenance platform

- Genesys Interaction Work Space Manage and maintenance platform

- Maintain, Upgrade, and break fix all areas of the Genesys Platform

- Program IVR and manager all aspects of the IVR Call tree and prompts

- Nice Work Flow Management Manage and maintenance platform

- Nice Recording Manage and maintenance platform

- Nice Quality Monitoring Manage and maintenance platform

Troubleshooting skills of all aspects of the Call Center Solution. Capability of taking conceptual request to operational solutions.


Competencies/Skill sets for this job

Quality Monitoring Troubleshooting Maintenance

Job Posted By

O.P. Chawla
Director