High level of technical knowledge and experience on Cisco Unified Communication Manager - ideally version 9 or above.
High level of technical knowledge and experience on Unified Contact Centre Enterprise in a Cisco Customer Voice Portal environment ideally version 9 or above
High level of technical knowledge and experience on Cisco IOS Voice Gateways including PSTN, SIP proxy, CUBE and VXML.
High level of technical knowledge on IP and TDM signalling and media protocols including but not limited to Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), Skinny Client Control Protocol (SCCP), H323, Q Signalling, QSIG and Real-time Transport Protocol (RTP).
Good understanding and experience working with networking technologies and protocols including but not limited to Border Gateway Protocol (BGP), Open Shortest Path First (OSPF) protocol, Switch Virtual Interfaces (SVIs) and Quality of Service (QoS)
Experience working with other CTI products, such as voice recording technologies and have experience working with both Windows Server Operating Systems, and Linux based Cisco Appliance servers in virtualised server environment