Branch Operations Manager -( Mumbai )
Female candidates only
Age : 34/35 yrs
Complete responsibility for handling the Operations for the BB Operation
Ensure that Disbursements are processed within agreed TATs
Manage the Operations CPA.
Complete responsibility for reconciling the Dummy Accounts for Disbursement, Collections, General Receipts and Initial Payment Accounts.
Ensure that all queries and complaints logged in CRM pertaining to the Branch are resolved within agreed TATs.
To ensure reduction in errors reported in Branch rating module and Audit Report
To Ensure Satisfactory Audit Ratings and minimal critical exceptions.
Achieve cost reduction of at least 30% on the Cost per Unit or Cost per Transaction.
To monitor the implementation of operation processes and new processes rolled out in branch.
To monitor process of vendor management and bill processing.
To ensure Capacity planning at Branch and take corrective steps for inadequate productivity.
To ensure regular Dealer / Customer visits
Close co-ordination with all business and product teams
Vendor Management - Stamping / CPA
Location - Chandivali
Preferable Females from Banking organizations