Report regularly to the Regional Manager on business plan execution, revenue/financial results and operational issues.
Manage operations: staffing, customer service, expenditure & accounts, statutory compliance and security & safety.
Build business through his sales executives run community camps, health awareness programmes, enrollment drives; attract leading consultants to practice at the Clinic. etc.
Requires initiative - to solve daily operational issues, HR, sales, etc.
Responsible for staff scheduling to include work assignments/rotations, employee training, employee vacations, overtime assignment, back-up for absent employees, shift rotations, etc.
Provide excellent customer service, manage all external & internal relations and promote a sales and service culture through personal example, coaching and staff motivation
Ability to deliver customer satisfaction.
Can manage about 20 employees - medical technicians, nurses, front office, accounts & sales executives. Entrusted with 3000 sq ft of prime retail space and over Rs.1 crore of investment.
Can attract and manage doctors who practice at the clinic.
knowledge of Hospital / Diagnostics Market.
Desirable - exposure to Quality Management and Implementing Accreditation Standards (NABL/JCIA/NABH).
Responsible for P&L of the Center.
Consultant Attrition & Doctor Retention & Engagement
Monitor and deliver on customer & Doctors satisfaction.
Patient foot fall Management in the Clinic.
( Minimum 3 years at Center Manager Level )
Any Graduate / Post Graduate/ MHM Qualified.
Prior Experience into Hospital / Diagnostics
Should have experience on P&L.